Terms of service – Isabela Duffles

Terms of service for art commissions

I have the right to reject any order for any reason.
I will not draw heavy NSFW, heavy gore, heavy mecha, any kind of hateful art or Imitation of other art styles or artists

You can pay me in any currency as long as the final price in USD is the same, and can be paid through PayPal or via bank transfer (Remessa online).
Commissions can be paid either 100% upfront or be split 50% upfront and 50% after sketch approval.
Don’t send me any payment before I have agreed to give you a slot and requested you to send me the payment.

The time it takes to finish your commission varies between 1 to 6 weeks if it’s an illustration commission and 1- 4 months if it’s a Vtuber model art, depending on factors such as health, the complexity of the commissioned piece, other work, etc.
Once the piece is finished you will receive the full-resolution image. Note that there is no physical product.

At every stage of the drawing I will send you a preview for approval.
If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage

- I reserve the right to cancel and refund the order at any time for any reason.
- I retain all copyrights over the commissioned artwork.
- I will NOT claim the intellectual property (IP) of the commissioned artwork.
- I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
- I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.
You (the customer/commissioner):
- You may upload the commissioned artwork on any website and social channels.
- You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)
- You may NOT alter the commissioned artwork without my (the artist’s) consent.
- You may NOT use the commissioned artwork to create or generate IA (artificial intelligence) images in any manner.
- You retain the rights to the intellectual property (IP).
The following is considered copyright infringement:
- Reproducing/using the copyrighted artwork commercially – means making money off it in any way not excluded from these terms.
- Claiming the artwork as your own
- Altering the artwork without my consent
In some cases, the commercial rights to the image may be purchased.

The buyer is not allowed a refund once I started working on the commission.
If for any reason I am unable to start your commission you will receive a full refund.
If you cancel your order before I started it, you can get a full refund.
If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

If you have any questions please don’t hesitate to contact me via social media or email!